Cập nhật
THI LAN ANH PHAM
Consultant - Receptionist
Salary suggestion
From 8 million vnd
OBJECTIVE
I would like to challenge and improve myself, strive to become an important member of the company. I will dedicate and work for the company to achieve the goals and thrive. Building good relationships with colleagues and customers.
EDUCATION
University
University of Social Sciences and Humanities - Vietnam National University, Ho Chi Minh City
2017-2021
Bachelor of Arts in Tourism management
Specialization: Hospitality Management
Very good
CERTIFICATE
Office Informatics Certificate
2018
TOEIC and VNU Certificate
2020
WORK EXPERIENCE
1 year
Tui Blue Nam Hoi An (5-Star Resort)
2021 - Now
Receptionist
Providing basic and accurate information about resort in-person, telephone
Arranging accommodation, transportation, travels
Conducting check-in, check-out for guests
Receiving requests, feedback, complains and solving them for the best way
Checking emails, replying and forwarding to other departments
Supporting to make reservations, confirming bookings
Performing a variety of administrative and clerical tasks
Bao Viet Dental Clinic in Ho Chi Minh
(Mar – Jun 2021)
Receptionist & consultant
Welcoming, registering record for patients
Coordinating doctors according to their expertise
Consulting services and implementing fees
Selling medicine and dental products
Confirming appointments and schedule reminder
Taking care of customers after curing
Receiving and assisting in handing customer’s feedback
SKILLS
Communication
Very Good
I love to communicate and discuss with people, bring to them the best value and experience. Make the customers are happy and trust about our services.
Observe and capture customer psychology
Good
I work in a service environment, so I always try to observe, listen and make all requests and requirements of customers. I communicate with many guests, especially luxury guests who have booked our services.
Teamwork and independence
Very Good
Organizational and problem-solving skills
Good
LANGUAGE
English
4 skills
TECHNOLOGY
Microsoft Work, Microsoft Excel, Powerpoint
ACTIVITY AND ACHIEVEMENT
Student of 5 great achievements and Excellent union member
(2018 & 2019) and (2017 & 2020)
-
University of Social Sciences and Humanities
Vietnam National University, Ho Chi Minh City
Other oganization
Member in Voluntary Spring Campaign, Member in Volunteer Community in USSH HCMC
(2018 & 2019)
-
Content member in Skills for Students Club.
PERSONAL INTEREST
Travelling, reading books, learning and making friends
320