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Hà Thị Yên Chi
Business Process Outsourcing (BPO), Project Management
Mức lương đề xuất
Thỏa thuận
MỤC TIÊU NGHỀ NGHIỆP
A customer-focused professional with 10 years of substantial
experience and outstanding skills in customer service, including 4
years in management. A troubleshooter with a sharp focus on
developing and implementing improvements to drive the company’s
goal and innovation. Excellent interpersonal and communication
skills, a strong work ethic, and the ability to effectively handle
pressure without compromising service quality
TRÌNH ĐỘ VÀ BẰNG CẤP
Đại học
Đại học Ngoại Ngữ- Đại học Đà Nẵng
2007-2011
Cử nhân tiếng Pháp
Tốt nghiệp loại Giỏi
CHỨNG CHỈ
Transformational Leader - Dale Carnegie
Vietnam
05/2021
KINH NGHIỆM LÀM VIỆC
Trên 5 năm
Swiss Post Solutions Vietnam Ltd.
09/2018-02/2022
Service Manager
- Responsible for new project implementation, including business requirement analysis, coordinating with related departments for system build-up and testing
- Control account portfolio (quality, TAT, productivity) to meet the predefined targets by maintaining close supervision of the projects
- Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction can be maintained and improved
- Continuously come up with improvement ideas for all projects to reduce processing time and enhance cost-efficiency
- Lead coaching of new and existing service assistants, assessing skill level and developing a plan of action for each service assistant to address strengths and weakness
Swiss Post Solutions Vietnam Ltd.
06/2011-09/2018
Service Assistant
- In charge of project daily operation, including monitoring, importing, exporting, and making required reports. Make sure the outputs are delivered as required in the Service Level Agreements
- Analyze projects errors on daily basis in order to have quick actions to improve project quality
- Support Service Manager in new project implementation
- Clarify customer’s business requirements, create work instruction and conduct training sessions for operators
KỸ NĂNG
Project Governance
Giỏi
Service Delivery
Giỏi
Problem Solving
Giỏi
NGOẠI NGỮ
French
English
TIN HỌC
Word, Excel, PowerPoint
HOẠT ĐỘNG VÀ THÀNH TÍCH
Manager of the Year 2020
01/2021
-
Swiss Post Solutions Vietnam Ltd.
Winner in the category of Delivering Excellence - Global Awards 2021
01/2021
-
Swiss Post Solutions
THÔNG TIN THÊM
297