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Pham Thi Lieu
CUSTOMER SERVICE, MARKETING
Salary suggestion
Deal
OBJECTIVE
Seeking to join the energetic team at LHK Design Company. I am looking forward to using my knowledge and hands-on experience to resolve customer issues as well as search for more innovative ideas.
EDUCATION
University
DA NANG UNIVERSITY OF FOREIGN LANGUAGE
STUDIES
2016-2020
ENGLISH LANGUAGE
CERTIFICATE
Vstep B2
HSK 2
WORK EXPERIENCE
3 years
SELF-EMPLOYMENT
10/2020 - Present
English Teacher
- To work with students to help them understand key concepts, especially those learned in the classroom
- To assist students with homework, projects, test preparation, papers, research, and other academic tasks
- To review assignments
- To teach skills to improve students performance
- To provide students positive and constructive feedback
- To offer feedback on progress to students’ parents
CAVILLA HOTEL & APARTMENT
06/2019 - 07/2020
RECEPTIONIST
- To greet guests in a warm and friendly manner, register and check guests in and out
- To sell the tour, entrance ticket, bus ticket, and other available services
- To receive daily mail, phone and answer
- To write content for the facebook fanpage
- To manage the OTAs online, set promotion to attract potential guests
- To confirm relevant guest information
To deal with the problem, resolve customers complaints
ECODANANG HOTEL
01/2018 - 01/2019
RECEPTIONIST
- To complete procedures when guests arrive and leave
- To consult, sell services to guests
- To answer phones, accept the mail, answer questions
- To prepare bills and take payments
- To provide information about local food, attractive destinations, recent festivals, etc...
SKILLS
Teamwork
Excellent
Communication
Very Good
Problem-solving
Very Good
Computer
Very Good
Computer
LANGUAGE
English
TECHNOLOGY
ACTIVITY AND ACHIEVEMENT
VOLUNTARY WORK
03/2017 - 05/2017
-
MỘT BỨC TRANH- NHIỀU HI VỌNG PROJECT
- We create a positive treatment environment at the hospital for all patients, family members, and medical staff through painting, photography, music, books, and cleaning events
PERSONAL INTEREST
Reading books
Self-help, Autobiography, Novel genre.
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