Year 3, Currently Studying

- Consult customers across multiple price segments from entry-level to luxury watches.
- Manage the full customer journey from consultation and negotiation to delivery and post-sale support.
- Build long-term customer relationships through personalized recommendations.

- Oversee daily operations, purchasing activities, inventory management, and cost monitoring.
- Act as shift leader and operational decision-maker during peak business hours.
- Handle customer concerns and service recovery in a fast-paced hospitality environment.
- Maintain service quality standards and operational efficiency.
- Resolve sales-related issues while maintaining customer satisfaction

- Co-led business operations and strategic planning.
- Developed educational and arts programs for students and communities.
- Managed customer relations and partnership development.
- Coordinated marketing, enrollment and operational activities.
- Supported organizational growth during the startup phase.
(The business was subsequently restructured into a household business model, where I continue to contribute to business operations and development.)

- Coordinate communication between clients, production teams, and field operations.
- Monitor project schedules and support client requirements.
- Control operational expenses and support project delivery.
- Serve as a local contact point for issue resolution and customer support.