Công ty TNHH TCIE Việt Nam

• Coordinate with related department/person to set up after sales service center operation policy
• Coordinate with related department/person to develop after sales service team and performance
• Train, motivate, and lead after sales teams to achieve set objectives and targets
• Maintain contact with clients to obtain customer feedback regarding product/service quality
• Assist clients in resolving issues and complaints concerning purchased products or services
• Build and establish good work relationship with clients to facilitate increased patronage and revenue
• Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
• Summary company after sales service report
• Interaction with all internal divisions (Sales, Marketing, Finance) of company.
• Maintaining database of customers and interested parties
• Other ad-hoc assignments and projects

Qualifications
• University degree, MBA degree is a plus.

Knowledge & Experience
• 3- 5 years after sales experience in the Automotive industry, including 2 years in the managerial level.
• Self-driven, result-oriented with a positive outlook
• Good at strategic thinking, analyzing, forecasting, planning and managing.
• Good at leading and organizational skills.
• Mobile and flexible to travel
• Drives continuous improvement
• Computer skill (MS office)
• Good at English.

• Working from Monday to Friday: 7:30 am – 17:15.
• Lunch paid by company (Meal allowance).
• 14 days Annual leave per year.
• 13th months salary.
• Promotion and bonus follow company policy.
• Contribute insurance follow regulation of labor law.

Only accept CVs in English