Công Ty TNHH Gear Inc Việt Nam

We are looking for a Wellbeing Lead for our office in Danang.
Working Location: Thanh Khe, Danang
Job Description:
You will play a pivotal role in supporting the emotional well-being and mental health of our employees. You will lead a team of mental health counselors, overseeing their activities, providing guidance, and implementing strategies to promote a positive and healthy work environment. Your expertise will contribute to maintaining a strong and resilient workforce, enhancing productivity, and fostering a culture of well-being within our BPO company.
Your responsibilities will include but not limited to:
* Leadership and Supervision:
– Lead a team of mental health counselors, providing supervision, guidance, and support;
– Conduct regular team meetings to discuss cases, share best practices, and ensure consistent service delivery;
– Collaborate with HR and management to establish and implement mental health initiatives, policies, and programs.
– Provide team schedule to required coverage
* Counseling and Support:
– Provide individual and group counseling sessions to employees experiencing mental health challenges, stress, burnout, and other emotional issues;
– Assess employee needs and develop personalized intervention plans, referring to specialized services when necessary;
– Utilize evidence-based therapeutic approaches to facilitate emotional healing and personal growth.
* Crisis Management:
– Be the point of contact for urgent and crisis situations, offering immediate support and coordinating appropriate interventions;
– Develop crisis response protocols and train the counseling team in handling high-stress scenarios.
* Education and Training:
– Conduct workshops, seminars, and training sessions to raise awareness about mental health, stress management, and well-being;
– Equip employees and managers with tools to recognize signs of distress and provide appropriate support.
* Collaboration:
– Collaborate with cross-functional teams, including Workforce, Operations, and HR, to ensure a comprehensive approach to employee well-being;
– Support Regional Manager with required tasks
– Support Other sites Wellbeing Activity for alignment of Wellbeing SOP
* Documentation and Reporting:
– Maintain accurate and confidential records of counseling sessions, ensuring compliance with privacy regulations and company policies;
– Generate regular reports on counseling activities, outcomes, and trends, and provide recommendations for improvement;
– Able to present statistical analysis reports to senior management and clients.
– Organization of Activities and tracking system, compliance with privacy regulations and company policies.
– Support Organize Site Activity Budget in response to Wellbeing Activities
* Research and Development:
– Stay updated with the latest developments in mental health, counseling techniques, and well-being programs;
– Innovate and implement new strategies to continuously enhance the effectiveness of the mental health support program.
* Qualifications and Requirements:
– Bachelor’s degree or higher in Counseling, Psychology, Social Work, or a related field;
– At least 2 years of proven experience in providing mental health counseling and support;
– Have management experience or skills in mental health projects;
– Proficient in reading, writing and speaking English
– Experienced counseling in a corporate or BPO environment is a plus;
– Excellent communication, interpersonal, and team management skills;
– Empathetic and non-judgmental approach to counseling;
– Familiarity with privacy and confidentiality regulations related to mental health services;
– Proficiency in utilizing relevant software and tools for documentation and communication excel and canva
– Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Working time:
– Able to work on the weekend, night and overnight shifts as scheduled;
– Working hours: 5 working shifts per week, 9 hours/ shift (1-hour unpaid meal break) scheduled by the company;
– Able to work during Vietnam’s Public Holidays as requested.
Benefits:
1. Salary and Benefits
– Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End of year Bonus) and annual performance review;
– Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
– Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
– Annual health check, annual flu vaccination;
– Summer vacation (Paid days off and bonus);
– Paid leave (12 days/year).
2. Working Environment
– International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
– Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
– Training and career development opportunities;
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us at: [email protected] with Subject: [DN43] Wellbeing Lead - Full-name. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.