Working Location: Thanh Khe, Danang
Job Description:
– Subject Matter Expert to all operations functions (People, Performance, Process);
– Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);
– Set goals for individual and team levels and ensure to achieve targets;
– Manage team scorecard performance and retention goals;
– Identify performance-related issues, develop Corrective Action – Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
– Supervise team members about attendance and adherence compliance with organization policy;
– Provide mentoring, coaching and direction to team members;
– Handle clients’ inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
– Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
– Follow communication procedures, guidelines, and policies.
– Be able to report on data or team and/or team members performance, overall condition/state to immediate supervisor proactively and as needed.
Job Requirement:
– Proficiency in English with certificate provided (C1 CEFR standard);
– Have at least 1 year of experience in people management and leadership;
– Strong communication skills (both written and verbal);
– Proficient skills with Google platform (Google Sheet, Google Doc, Google Slide) and other platforms;
– Must be open to work on weekends, overnights, and public holidays (including New Year, Lunar New Year, Independence Day, etc.) and render overtime per business need;
Have at least 1 year of BPO industry experience in a similar role or function is a plus.
Benefits:
1. Salary and Benefits
– Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, Additional Bonus, End of year bonus) and annual salary review;
– Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
– Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
– Annual health check, annual flu vaccination;
– Summer vacation (Paid days off and bonus);
– Paid leave (12 days/year).
2. Working Environment
– We work 5 shifts, amounting to 40 hours per week (Monday-Sunday), arranged by the company;
– International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign expats;
– Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
– Training and career development opportunities.
• Have at least 1 year of experience in customer support, service analysis.
• Proficient skills with MS Office and Google Drive.
• Able to join our training session.
• Ability to work on public holidays (including Tet holiday)
• Having good communication skills is an advantage.
• Attractive salary (9,000,000 - 11,000,000 VND NET/ month), 200% pay on holidays and 300% on Tet.
• Laptop and other equipment provided
• Nap room for a quick rest
• Annual flu vaccination and health check
• International, fun and professional working environment
• An open and honest culture where people are valued, treated fairly and trusted and empowered
• 13th salary and additional bonus every year
• Lunch allowance and free drinks (coffee, tea, etc)
• Health Insurance package
• Government social, health and unemployment insurance
• Paid leave (12 days/year)
• No dress code
• Company events
Mọi quan tâm tới vị trí vui lòng gửi CV (tiếng Anh hoặc tiếng Việt) trong link JD hoặc về địa chỉ email: Nhấn vào nút "ỨNG TUYỂN NGAY" bên dưới. với tiêu đề: [DN-Gear Inc] Moderation TLS - Họ Tên
Công Ty TNHH Gear Inc Việt Nam
Khu B, Tòa nhà Vĩnh Trung Plaza, 255-257 Hùng Vương, Thanh Khê, Đà Nẵng