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Công Ty TNHH Gear Inc Việt Nam

THÔNG BÁO TUYỂN DỤNG

Trưởng Nhóm Kiểm Duyệt Nội Dung

Nhận hồ sơ đến: 31/03/2024
Ngày đăng tin: 29/03/2024
Nơi làm: Đà Nẵng
Trình độ: Không yêu cầu
Kinh nghiệm: Không yêu cầu
Mức lương: 10 - 12 Triệu
MÔ TẢ CÔNG VIỆC
Gear Inc. is looking for qualified candidates to join our Moderation team as Moderation Team Leaders (Full-time). Ideal candidates will join our team to assist in the daily operational supervision of 15-25 content moderators, ensuring all performance metrics, and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from internal teams or clients) promptly. Your responsibilities are:
Working Location: Thanh Khe, Danang
Job Description:
– Subject Matter Expert to all operations functions (People, Performance, Process);
– Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);
– Set goals for individual and team levels and ensure to achieve targets;
– Manage team scorecard performance and retention goals;
– Identify performance-related issues, develop Corrective Action – Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
– Supervise team members about attendance and adherence compliance with organization policy;
– Provide mentoring, coaching and direction to team members;
– Handle clients’ inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
– Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
– Follow communication procedures, guidelines, and policies.
– Be able to report on data or team and/or team members performance, overall condition/state to immediate supervisor proactively and as needed.
Job Requirement:
– Proficiency in English with certificate provided (C1 CEFR standard);
– Have at least 1 year of experience in people management and leadership;
– Strong communication skills (both written and verbal);
– Proficient skills with Google platform (Google Sheet, Google Doc, Google Slide) and other platforms;
– Must be open to work on weekends, overnights, and public holidays (including New Year, Lunar New Year, Independence Day, etc.) and render overtime per business need;
Have at least 1 year of BPO industry experience in a similar role or function is a plus.
Benefits:
1. Salary and Benefits
– Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, Additional Bonus, End of year bonus) and annual salary review;
– Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
– Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
– Annual health check, annual flu vaccination;
– Summer vacation (Paid days off and bonus);
– Paid leave (12 days/year).
2. Working Environment
– We work 5 shifts, amounting to 40 hours per week (Monday-Sunday), arranged by the company;
– International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign expats;
– Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
– Training and career development opportunities.
YÊU CẦU
• Good command in English (Especially in Reading and Writing)
• Have at least 1 year of experience in customer support, service analysis.
• Proficient skills with MS Office and Google Drive.
• Able to join our training session.
• Ability to work on public holidays (including Tet holiday)
• Having good communication skills is an advantage.
QUYỀN LỢI & CHẾ ĐỘ

• Attractive salary (9,000,000 - 11,000,000 VND NET/ month), 200% pay on holidays and 300% on Tet.
• Laptop and other equipment provided
• Nap room for a quick rest
• Annual flu vaccination and health check
• International, fun and professional working environment
• An open and honest culture where people are valued, treated fairly and trusted and empowered
• 13th salary and additional bonus every year
• Lunch allowance and free drinks (coffee, tea, etc)
• Health Insurance package
• Government social, health and unemployment insurance
• Paid leave (12 days/year)
• No dress code
• Company events

CÁCH NỘP HỒ SƠ
CÁCH THỨC ỨNG TUYỂN:
Mọi quan tâm tới vị trí vui lòng gửi CV (tiếng Anh hoặc tiếng Việt) trong link JD hoặc về địa chỉ email: Nhấn vào nút "ỨNG TUYỂN NGAY" bên dưới. với tiêu đề: [DN-Gear Inc] Moderation TLS - Họ Tên
THÔNG TIN LIÊN HỆ

Công Ty TNHH Gear Inc Việt Nam

Khu B, Tòa nhà Vĩnh Trung Plaza, 255-257 Hùng Vương, Thanh Khê, Đà Nẵng

TẢI VỀ LƯU TIN
1289
10 /10
+1 vote
Công Ty TNHH Gear Inc Việt Nam
Công Ty TNHH Gear Inc Việt Nam
Khu B, Tòa nhà Vĩnh Trung Plaza, 255-257 Hùng Vương, Thanh Khê, Đà Nẵng
Gear Inc provides tailor-fit BPO solutions which seamlessly align with every clients’ needs, to form a highly-tuned engine of growth that helps our clients achieve their goals. Across multiple industries...

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