Nhận hồ sơ đến:
31/10/2025
Ngày đăng tin:
12/09/2025
Ngành nghề:
Dịch vụ khác hàng / Tư vấn / Chăm sóc khách hàng , Cơ khí / Ô tô / Kỹ thuật ứng dụng , Bảo hành / Sửa chữa
Nơi làm:
Quận Hải Châu
Trình độ:
Cao đẳng
Kinh nghiệm:
3 năm
Mức lương:
Thỏa thuận
MÔ TẢ CÔNG VIỆC
1. Purpose of the Job
a. Service Operations & Customer Service
- Manage workshop, parts, and after-sales operations.
- Provide service consulting and customer support to ensure satisfaction.
a. Service Operations & Customer Service
- Intake and diagnose customer vehicles, prepare repair orders.
- Assign jobs, monitor progress and quality.
- Estimate cost/time and communicate clearly with customers.
- Handle complaints, ensure high customer satisfaction.
- Support upselling of parts, accessories, and services.
- Manage workshop, spare parts, and after-sales staff.
- Control warranty, PDI, and mobile workshop.
- Monitor inventory, tools, and workshop performance.
- Develop after-sales promotions, pricing, and reporting.
- Maintain customer database and manage technical complaints.
YÊU CẦU
- College diploma or equivalent, technical background, 3+ years progressive experience in a dealership service department (motorcycle or automotive).
- Strong leadership and team-building skills.
- Strong sales skills and customer-first mindset.
- Harley-Davidson service knowledge preferred or ability to quickly learn.
- Excellent communication, organizational, and time management skills.
- Passion for motorcycles and the Harley-Davidson community.
- Fluent English communication.
- Proficiency with Microsoft Office Suite; dealership management system and inventory management system experience preferred.
- Valid motorcycle license (A2).
QUYỀN LỢI & CHẾ ĐỘ
- Salary + quarter bonus + 13th Salary.
- Mobile and transportation allowance.
- Premium Healthcare package for yourself and family.
- School fee allowance for 2 kids.
- Social, medical & unemployment insurance as per Labor Law.
- Professional, dynamic & open working environment.
- Other in accordance with Company policy.
CÁCH NỘP HỒ SƠ
Send CV via email: recruitment@alna.vn
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