Deputy Service Manager Cum Service Consultant

• Manage workshop, parts, and after-sales operations.
• Provide service consulting and customer support to ensure satisfaction. 

• Intake and diagnose customer vehicles, prepare repair orders.
• Assign jobs, monitor progress and quality.
• Estimate cost/time and communicate clearly with customers.
• Handle complaints, ensure high customer satisfaction.
• Support upselling of parts, accessories, and services. 

• Manage workshop, spare parts, and after-sales staff.
• Control warranty, PDI, and mobile workshop.
• Monitor inventory, tools, and workshop performance.
• Develop after-sales promotions, pricing, and reporting.
• Maintain customer database and manage technical complaints.

• College diploma or equivalent, technical background, 3+ years progressive experience in a dealership service department (motorcycle or automotive).
• Strong leadership and team-building skills.
• Strong sales skills and customer-first mindset.
• Harley-Davidson service knowledge preferred or ability to quickly learn.
• Excellent communication, organizational, and time management skills.
• Passion for motorcycles and the Harley-Davidson community.
• Fluent English communication.
• Proficiency with Microsoft Office Suite; dealership management system and inventory management system experience preferred.
• Valid motorcycle license (A2).

• Salary + quarter bonus + 13th Salary.
• Mobile and transportation allowance.
• Premium Healthcare package for yourself and family.
• School fee allowance for 2 kids.
• Social, medical & unemployment insurance as per Labor Law.
• Professional, dynamic & open working environment.
• Other in accordance with Company policy.

CÔNG TY CỔ PHẦN BÁN LẺ VIỆT MOTO

84 Đường 2 tháng 9, Phường Hải Châu, Thành phố Đà Nẵng, Việt Nam

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