Công Ty TNHH Gear Inc Việt Nam

JOB INFORMATION
Job title: Operations Manager
Working Location: Vinh Trung Ward, Thanh Khe District, Da Nang
Job Description:
Gear Inc. is seeking 03 Operations Managers in Da Nang for our Moderation teams (Team size: 150 – 200 staff). Ideal candidates are able to adapt and are well known with fast moving and last moment change.
Main Responsibilities:
– Overall in charge to manage program operations and KPIs set by the client such as Quality, Efficiencies, Staffing and Service Level;
– Effective collaboration with team members, co-managers. immediate superior, other support groups/departments such as, GA, HR, Recruitment, IT, Training and Quality, Work Force Management to define action plans that resolve issues and drive continuous improvement;
– Daily communication with the client to align expectations;
– Host internal and external Business reviews on regular basis and present operational performance, clearly communicate insights, ensure all operational concerns are addressed;
– Manage program daily and monthly operating metrics within budgeted expense parameters;
– Develop, manage, and maintain employee productivity goals against departmental standards;
– Produce monthly operating reports detailing center activity, trend analysis, goals/objective status and special projects;
– Coordinate with Site Senior Manager on Human Resource recruiting, training, development and retention.
Job Requirement:
– At least 2 years of working experience as an operations manager or equivalent role in a BPO (Business Process Outsourcing) setup;
– Managed at least 80-100 staff across multiple lines of business;
– Excellent English communication skills, both verbal and written;
– Proven track record of meeting and delivering targets and commitments;
– Content moderation environment work experience is a plus but not required;
– Proficient in Google Suite and online collaboration tool is a plus;
– Capable of building productive business relationships with clients;
– Strong organizational, managerial, critical thinking, creative thinking, problem-solving decision making and analytical skills;
– Willing to work on public holidays and shifting schedules including night shifts when needed.
Benefits:
1. Salary and Benefits
– Attractive compensation depending on experience and skills: Competitive Basic Salary, Lunch Allowance, End-of-year bonus, Profit Sharing) and annual salary review;
– Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
– Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
– Annual health check, annual flu vaccination;
– Summer vacation (Paid days off and bonus);
– Paid leave.
2. Working Environment
– From Monday to Friday, we work 40 hours per week;
– International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
– Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
– Internal English class fully sponsored by the company with a native teacher during working time;
– Training and career development opportunities;
– Free in-house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.
All interested candidates are welcome to apply. Please send your cover letter and resume expressing your interest to us at Jobs@gearinc.com with the title: [DN43] – Operations Manager – Tên.