Công Ty TNHH Gear Inc Việt Nam

Gear Inc đang phát triển dự án mới và cần tuyển các bạn trẻ năng động, nhiệt huyết với công việc về với team Nhân Viên Chăm Sóc Khách Hàng – Customer Support Agent (Full-Time)
Description
– We’re seeking Customer Support Agents (Full-time) who will be responsible for responding to emails and customer queries from around the world.
– Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
– The position demands an excellent standard of customer service, excellent English writing skills, and a high level of customer satisfaction.
Expectations
– Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
– Identify and assess customers’ needs to achieve satisfaction
– Provide accurate, valid and complete information by using the right methods/tools
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Meet personal/team’s targets
– Keep records of issues/problems for further investigation from functional teams
– Follow communication procedures, guidelines and policies
– Work with managers on the customer feedback
Qualifications
– Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
– Having a personal laptop is required
– Good computer skills (familiar with MS Office & Google applications)
– Familiar with smartphone/ mobile device/mobile applications
– Excellent interpersonal skills.
– Attention to details and desire to learn
– High sense of responsibility and enthusiasm
– Ability to work independently and in a team
– Flexible, adaptable to new changes
Benefits
– Attractive salary and benefits, international, fun and professional working environment
– Salary range: 8,5 – 11 mil/month
– Continuous training to fully develop your potential
– An open and honest culture where people are valued, treated fairly, trusted, and empowered
– Nap room for a quick rest
– Laptop/computer and other equipment is provided
– 200% pay on holidays and 300% on Tet
– Annual health check, annual flu vaccination
– 13th salary and additional bonus every year
– Lunch allowance and free drinks (coffee, tea, etc)
– Government social, health and unemployment insurance
– Paid leave (12 days/year)
– No dress code
Working time
– Operating hours: Monday through Sunday.
Full-time: 5 shift/week
– 9AM – 6PM
– 12PM – 9PM
– Required to work 40 hours per week. Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
– Weekend and holiday availability is required.
Working Address: Vietin Bank Building, 36 Tran Quoc Toan, Hai Chau, Da Nang, Vietnam
All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us at: [email protected] with subject: [DN43] CSA - Full Name.