Công Ty TNHH Gear Inc Việt Nam

Job title: MIS Data Analyst
Job Description:
Gear Inc is seeking 2 MIS Data Analysts for our Moderation team. Ideal candidates are able to adapt and are well known with fast moving and last moment change.
Working Location:
– Hai Ba Trung District, Ha Noi
– Thanh Khe District, Danang
Main responsibilities:
– Develop, modify and update scorecards, dashboards, and other reports in a timely manner
– Analyze performance metrics impacting service levels and identify gaps and trends to provide to the Planning and Forecasting team
– Analyze the impact of volume, AHT, and shrinkage on manpower requirements
– Responsible for the integrity of the data and ensuring the accuracy of all reporting requirements
– Responsible for timely delivery of periodic and ad-hoc productivity reports
– Prepare and maintain FTE reporting for the billing process.
Job Requirement:
– University Degree, ideally in a relevant degree such as data analyst or similar;
– At least 1 year of analytical experience;
– Proficient in English communication;
– Familiar with Google Spreadsheet, Excel is a must; with other data analysis tools is a bonus;
– Strong ability to analyze raw data, draw conclusions, and develop actionable recommendation;
– Experiencing in Moderation/ Customer Services/ Quality Assurance/ Community moderation is a plus;
– Used to work in BPO (Business Process Outsourcing) company is a plus;
– Analytically-minded and detail-oriented;
– Have the ability to handle multiple projects simultaneously;
– Are self-starters and have a high degree of personal responsibility;
– Demonstrate a positive, can-do, proactive attitude;
– Enjoy working and contributing as part of a team;
What benefits you will get
1. Salary and Benefits
– Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, 13th Salary, Additional Bonus, Profit Sharing) and annual salary review.
– 100% compulsory insurance covered by the company after the probation.
– Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
– Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
– Annual health check, annual flu vaccination.
– Annual company trip, monthly fantastic internal events.
– Summer vacation (Paid days off and bonus).
– Paid leave (12 days/year).
2. Working Environment
– Flexible working hours, we work 40 hours per week (Monday-Friday).
– International, fun and professional working environment
– Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
– English working environment
– Internal English class fully sponsored by the Company with a native teacher during working time.
– Training and career development opportunities.
All interested candidates are welcome to apply. Please send your cover letter and resume expressing your interest to us at [email protected] with Subject: [DN43] Full-name - MIS Data Analyst.
Only shortlisted candidates will be contacted by our HR team.

– Develop, modify and update scorecards, dashboards, and other reports in a timely manner
– Analyze performance metrics impacting service levels and identify gaps and trends to provide to the Planning and Forecasting team
– Analyze the impact of volume, AHT, and shrinkage on manpower requirements
– Responsible for the integrity of the data and ensuring the accuracy of all reporting requirements
– Responsible for timely delivery of periodic and ad-hoc productivity reports
– Prepare and maintain FTE reporting for the billing process.
Job Requirement:
– University Degree, ideally in a relevant degree such as data analyst or similar;
– At least 1 year of analytical experience;
– Proficient in English communication;
– Familiar with Google Spreadsheet, Excel is a must; with other data analysis tools is a bonus;
– Strong ability to analyze raw data, draw conclusions, and develop actionable recommendation;
– Experiencing in Moderation/ Customer Services/ Quality Assurance/ Community moderation

1. Salary and Benefits
– Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, 13th Salary, Additional Bonus, Profit Sharing) and annual salary review.
– 100% compulsory insurance covered by the company after the probation.
– Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
– Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
– Annual health check, annual flu vaccination.
– Annual company trip, monthly fantastic internal events.
– Summer vacation (Paid days off and bonus).
– Paid leave (12 days/year).
2. Working Environment
– Flexible working hours, we work 40 hours per week (Monday-Friday).
– International, fun and professional working environment
– Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
– English working environment
– Internal English class fully sponso

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Địa chỉ: 36 Trần Quốc Toản, Hải Châu, Đà Nẵng
Liên hệ: 02365676789